Welcome to Mosaik Credit Union!

A shared vision for the future brought together Community Credit Union, New Ross Credit Union and Victory Credit Union. Together, we are Mosaik Credit Union. And we are focused on creating a stronger financial future for all.

Overview

Our new name and logo represent our commitment to serving all members and communities. While our name and look are new, our values and dedication to member service remain unchanged. We’ll always strive to be the credit union you know and love, now with a vibrant new name and visual identity to match our vision for the future.

It will take some time for us to integrate our credit union operations to serve members better. As we work through the transition, you will continue to see references to your former credit union when visiting your branch, use online or mobile banking, and view your statements.

We will regularly advise members of any changes to your services or account information as the integration progresses.

Locations of our Combined Member Network

Members will continue to benefit from locally based banking and personalized service from staff they know and trust.

About Us

In 2024, the members of Community Credit Union, New Ross Credit Union and Victory Credit Union voted in favour to merge and create one credit union that benefits all members, employees, and communities.

With over 13,000 members and $300 million in assets, we empower the people and communities we serve by providing financial services and advice built on honesty, fairness, and trust. We are a cooperative, meaning our members are also our owners— what’s good for you, is good for us.

From everyday banking needs like chequing and savings accounts, investments, credit cards, mortgages, loans, and business banking, we offer all the products and services you expect from your financial institution.

Frequently Asked Questions

On January 1st, can members do banking transactions at any branch location?

Yes, we are pleased to welcome and serve members at any our service locations.

  • Amherst
  • Brooklyn
  • Chester Basin
  • Kennetcook
  • Truro
  • Digital Innovation Centre (Truro)
  • New Ross
  • Pugwash
  • Windsor

Will my account number change?

Over the next few months there will be no changes to account numbers or access to services. A key integration activity will be to harmonize our banking systems. We will advise members regularly of any changes to services or account information.

Does my debit card change?

Existing debit cards will continue to work as usual. The Mosaik Credit Union name will eventually be reflected in your bank statements and in your card design when they are reissued.

Are there changes to online or mobile banking?

There are no immediate changes to online and mobile banking. Members continue to login into online or mobile banking using your existing links and banking information. As we harmonize our banking system to serve members better, we expect to offer new services and will be keeping members informed of any changes that affect them.

Community
New Ross
Victory

Will there be any changes to my credit card?

Existing Collabria credit cards held by members will continue to work as usual. We will be creating new Mosaik Credit Card services and cards. This means you will eventually have a new card issued to you. We will keep you regularly informed of any changes that affect you.

Will my cheques change?

All members will continue to use their existing cheques as normal. The merger, and new Mosaik Credit Union name, will have no impact on any of your regular transaction items such as direct deposits, automated bill payments, or outstanding cheques.

Will members need to do anything different after January 1?

On January 1 it will be business as usual for all members. Our priority is to minimize member change and disruption. As integration progresses, we will advise members regularly of any upcoming changes.

Will rates on my deposits and loans change?

For members with deposits and loans that are locked-in for fixed terms, there are no changes. As part of our integration, we are aligning rates, so all members will benefit from our competitive savings and lending products regardless of which branch location you choose to visit.

Will there be any changes to account packages and service fees?

We are aligning our chequing and savings account packages, adopting the packages currently available to Community Credit Union members. When implemented, these changes will bring value-added benefits to New Ross and Victory members providing additional package options that include more features and benefits for lower fees.

Will there be any changes in staff at my branch?

There are no changes to branch staff because of this merger. This means you’ll continue to see the same staff you’re used to dealing with at your branch.

How does this merger benefit members?

You’ll continue to receive the same personalized service from the staff you know at your local branch.

Over time, you will have access to new and enhanced products and services. We will plan the merger to make the transition as smooth as possible for our members, and you will be kept informed throughout the process.

Will the Credit Union continue to support my community?

Mosaik Credit Union is committed to investing in our communities and the organizations that help our communities thrive. As a result of the merger, we can offer enhanced banking solutions to better support local businesses and expect that over time we will only increase the support we provide to communities.

Connect with us

For any questions about Mosaik Credit Union, please connect with us at 1-866-318-7541 or email info@MosaikCU.ca. For service-related questions, you can also reach out to our founding credit unions